Contact Us

Last Updated: December 20, 2024

Get in Touch

We're here to help with any questions, concerns, or feedback you may have about Remembrance.

Contact Information

Email: hello@remembrancejournal.com

Response Times:
- General inquiries: Within 48 hours
- Technical support: Within 2 hours
- Payment/billing issues: Within 1 hour (priority)
- Account access issues: Within 2 hours

What We Can Help With

Account & Subscription

• Account creation or login issues
• Subscription upgrades or downgrades
• Billing questions
• Payment problems
• Cancellation requests
• Refund inquiries

Technical Support

• Service access issues
• Browser compatibility problems
• Audio recording or transcription issues
• Data export questions
• Feature questions
• Bug reports

Privacy & Security

• Data privacy questions
• Account security concerns
• Data deletion requests
• GDPR/privacy rights inquiries

General Inquiries

• Feature requests
• Partnership opportunities
• Media inquiries
• Feedback and suggestions

Before You Contact Us

For Faster Resolution:

1. Check Your Account Settings
2. Many issues can be resolved in your account dashboard

3. Go to Settings → Account or Subscription

4. Review Our Policies

5. Privacy Policy
6. Terms of Service
7. Refund Policy

8. Shipping & Delivery Policy

9. Try Basic Troubleshooting

10. Clear browser cache
11. Try a different browser
12. Log out and log back in
13. Check your internet connection

When Contacting Us

Please Include:

For Technical Issues:
- Your account email address
- Description of the problem
- Browser and device information
- Error messages (screenshots helpful)
- Steps to reproduce the issue

For Billing Issues:
- Your account email address
- Transaction ID (if applicable)
- Date of transaction
- Description of the issue

For Account Issues:
- Your account email address
- Description of the problem
- Any error messages received

Business Hours

Email Support: 24/7 (we monitor continuously)

Typical Response Times:
- Weekdays: Faster responses during business hours
- Weekends: Slightly longer response times
- Holidays: May experience delays

We aim to respond to all inquiries as quickly as possible, typically within the timeframes listed above.

Service Location

Operator: Individual Sole Proprietor trading as "Remembrance"
Service Type: Digital SaaS (Software as a Service)
Service Delivery: Global (web-based)

Privacy Notice

When you contact us, we collect:
- Your email address
- Information you provide in your message
- Technical information (if relevant to your inquiry)

This information is used solely to respond to your inquiry and provide support. We do not share your contact information with third parties except as required by law.

For more details, see our Privacy Policy.

Feedback & Suggestions

We love hearing from our users! If you have ideas for new features or improvements, please email us at:

hello@remembrancejournal.com

Your feedback helps us make Remembrance better for everyone.

Social Media

Coming Soon: Follow us for updates, tips, and announcements.

Legal Inquiries

For legal matters, compliance questions, or law enforcement requests, please email:

hello@remembrancejournal.com

Subject line: "Legal Inquiry - [Your Topic]"

Media & Press

For media inquiries, interviews, or press releases, please email:

hello@remembrancejournal.com

Subject line: "Media Inquiry - [Your Publication]"

Partnership Opportunities

Interested in partnering with Remembrance? We'd love to hear from you.

hello@remembrancejournal.com

Subject line: "Partnership Inquiry - [Your Company]"

We're Here to Help

Whether you have a question, need support, or just want to share your experience with Remembrance, we're here to listen and assist.

Email us anytime: hello@remembrancejournal.com

Last Updated: December 20, 2024
Next Review: December 20, 2025

Thank you for using Remembrance.