Last Updated: December 19, 2024
Remembrance is a 100% digital service. There are no physical products, no shipping, and no delivery delays. This policy explains how you receive access to our service.
Operator: Individual Sole Proprietor trading as "Remembrance"
Service Type: Digital SaaS (Software as a Service)
Delivery Method: Instant digital access via internet
When you subscribe to Remembrance, you receive:
- Instant access to your subscription tier features
- Cloud-based service accessible via web browser
- No downloads required (web application)
- No physical products shipped
- No installation needed
Access Delivery:
- Immediate upon successful payment
- Automatic account upgrade
- Email confirmation sent
- No waiting period
- No shipping address required
Delivery Time: Instant upon account creation
What You Get:
- Immediate access to free features
- No payment required
- No waiting period
- Create account and start using immediately
Access Method:
- Visit https://remembrancejournal.com (example)
- Create account
- Start journaling immediately
Delivery Time: Instant upon successful payment
Process:
1. Select subscription plan
2. Enter payment information
3. Payment processed (2-5 seconds)
4. Account automatically upgraded
5. Premium features unlocked immediately
6. Email confirmation sent
7. Start using premium features right away
No Delays:
- No processing time
- No approval required
- No manual activation
- No business hours restriction (24/7 access)
To access Remembrance, you need:
- Internet connection (broadband, WiFi, or mobile data)
- Web browser (Chrome, Firefox, Safari, Edge)
- Email address (for account and notifications)
- Payment method (for paid subscriptions)
Desktop/Laptop:
- Windows 10+
- macOS 10.14+
- Linux (any modern distribution)
Mobile:
- iOS 13+ (iPhone, iPad)
- Android 8+ (phones, tablets)
Browsers:
- Chrome 90+
- Firefox 88+
- Safari 14+
- Edge 90+
Web-Based Service:
- Access via web browser only
- No software to download
- No installation required
- No updates to manage (automatic)
- Works on any device with internet
Upon Subscription:
You receive an email containing:
- Subscription confirmation
- Plan details (tier, price, billing cycle)
- Invoice/receipt
- Transaction ID
- Next billing date
- Access instructions
- Support contact information
Email Sent To:
- Your registered email address
- Sent immediately after payment
- Check spam folder if not received
Confirmation in App:
- Log in to your account
- Go to Account Settings → Subscription
- View current plan status
- See subscription details
- Access billing history
24/7 Availability:
- Service available 24 hours a day
- 7 days a week
- 365 days a year
- No downtime for delivery
- No business hours restriction
Global Access:
- Access from anywhere in the world
- No geographic restrictions (except sanctioned countries)
- Multi-timezone support
- International payment support
Target Uptime: 99.5%
Planned Maintenance:
- Scheduled during low-traffic hours
- Advance notice provided (when possible)
- Typically less than 1 hour
- Rare occurrences
Unplanned Downtime:
- Resolved as quickly as possible
- Status updates provided
- Prorated refunds for extended outages (72+ hours)
Rare Situations:
- Payment processor verification (2-5 minutes)
- Bank authorization delays (5-10 minutes)
- Fraud prevention checks (10-30 minutes)
What to Do:
- Wait 10 minutes and refresh page
- Check email for confirmation
- Contact support if not resolved within 1 hour
If premium features not unlocked:
Step 1: Verify Payment
- Check email for payment confirmation
- Check bank statement for charge
- Verify payment was successful
Step 2: Refresh and Re-login
- Log out of your account
- Clear browser cache
- Log back in
- Check subscription status
Step 3: Contact Support
- Email: hello@remembrancejournal.com
- Subject: "Subscription Not Activated"
- Include: Transaction ID, email, timestamp
- Response time: Within 2 hours (usually faster)
If confirmation email not received:
Check:
1. Spam/junk folder
2. Promotions tab (Gmail)
3. Email address spelling (in account settings)
4. Email filters/rules
Resend Email:
- Go to Account Settings → Billing History
- Click on transaction
- Click "Resend Receipt"
Contact Support:
- Email: hello@remembrancejournal.com
- We'll resend confirmation manually
Digital Service:
- No physical products to return
- No shipping to reverse
- Refunds handled per Refund Policy
- See: Refund Policy document
Immediate Effect:
- Cancel anytime in Account Settings
- Access continues until end of billing period
- No "return shipping" required
- No restocking fees
- No cancellation fees
Service Available In:
- All countries (except sanctioned countries)
- Multiple currencies supported
- Multiple payment methods
- Multi-language support (English primary)
Sanctioned Countries:
We cannot provide service to:
- Countries under US/EU sanctions
- Embargoed nations
- Restricted territories
Compliance:
- OFAC (US Office of Foreign Assets Control)
- EU sanctions list
- UN sanctions list
Supported Currencies:
- USD (United States Dollar)
- INR (Indian Rupee)
- EUR (Euro)
- GBP (British Pound)
Payment Methods by Region:
- International: Stripe (cards, Apple Pay, Google Pay)
- India: Razorpay (cards, UPI, net banking, wallets)
Instant Access:
- All your journal entries
- All transcriptions
- All summaries
- All search history
- Available 24/7
Data Export:
- Export anytime in Account Settings
- JSON format (machine-readable)
- Includes all your data
- Instant download (no waiting)
Take Your Data:
- Export and download anytime
- Use with other services
- Keep local backups
- No lock-in
Notification:
- Email notice 24-48 hours in advance
- In-app notification
- Status page update
- Estimated duration provided
During Maintenance:
- Service may be unavailable
- Typically 30-60 minutes
- Scheduled during low-traffic hours
- No impact on your data
If Service Unavailable:
- Check status page: [Your status page URL]
- Check email for updates
- Check social media for announcements
- Contact support if extended
Compensation:
- Prorated refund for outages 72+ hours
- See Refund Policy for details
If You Cannot Access Service:
Email: hello@remembrancejournal.com
Subject: "Access Issue - [Your Email]"
Response Time: Within 2 hours (usually faster)
Include:
- Your account email
- Description of issue
- Browser and device
- Error messages (screenshots)
- Steps you've tried
If Payment Processed But No Access:
Email: hello@remembrancejournal.com
Subject: "Payment Issue - [Transaction ID]"
Response Time: Within 1 hour (priority)
Include:
- Transaction ID
- Payment confirmation
- Account email
- Timestamp of payment
Compliance:
- EU Digital Content Directive
- US FTC regulations
- India Consumer Protection Act
- Payment processor requirements
Your Rights:
- Instant access to purchased service
- Clear information before purchase
- Right to cancel (see Refund Policy)
- Right to refund (if eligible)
- Right to support
Service Access Issues:
Email: hello@remembrancejournal.com
Response Time: Within 2 hours
Payment/Billing Issues:
Email: hello@remembrancejournal.com
Response Time: Within 1 hour (priority)
General Inquiries:
Email: hello@remembrancejournal.com
Response Time: Within 48 hours
Key Points:
- ✅ 100% digital service (no physical shipping)
- ✅ Instant access upon payment
- ✅ No downloads or installation required
- ✅ 24/7 availability
- ✅ Global access (except sanctioned countries)
- ✅ Email confirmation sent immediately
- ✅ Access via web browser on any device
- ✅ No delivery delays or waiting periods
- ✅ Support available for access issues
Questions?
Contact us at hello@remembrancejournal.com
Last Updated: December 19, 2024
Next Review: December 19, 2025
Thank you for using Remembrance.